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China Consumers Association: Medical device complaints surged by 3948.1% year-on-year

2020-08-10

On August 5, the China Consumers Association released the "Analysis of the Complaints Accepted by the National Consumers Association in the First Half of 2020". The analysis pointed out that during the epidemic, sanitary and cleaning supplies and medical equipment became rigid and demanded. Some business operators took the opportunity to drive up prices and shoddy goods, seriously disrupting market order and becoming the focus of consumer public opinion and complaints. Among them, medical device complaints surged by 3948.1% year-on-year, and sanitary and cleaning supplies increased by 147.4% year-on-year.

The main problems reflected in consumer complaints are as follows: First, some illegal merchants are driving up prices, and even the same batch of products have continuously increased prices in the short term. The second is false propaganda by businesses, using epidemic prevention as a gimmick, exaggerating or falsely propagating the protective effect of ordinary masks, or using ordinary disposable masks as medical masks. Third, the quality of anti-epidemic products is uneven, and some operators are shoddy, selling fake and three-no products. The fourth is the issue of overtime delivery. On the one hand, due to the epidemic, the express delivery has not fully resumed operations, resulting in slow delivery by merchants. On the other hand, some merchants have maliciously cut orders.

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